PetNannyDelete your PetNanny account
You can ask us at any time to delete your account in the PetNanny app, published by WEB DIGITAL VENTURE S.R.L., and the data attached to it. You do not need the app installed to make this request.
Request deletion by email
Write to us from the address you signed up with, so we know the account is yours. We reply and confirm once it is done.
If the button does not open your mail app, send a message to office@petnanny.ro saying “Please delete my PetNanny account”.
Or straight from the app
If you still have the app and can sign in, this is faster: Profile → Delete account. It happens immediately, with no waiting for us.
If something has to be finished first
An account cannot be deleted while you have a booking in progress or an open report on one of your bookings. This is not us keeping you: while money is held on a card or still unpaid, deleting the account would leave someone without their money and without a way to claim it.
If that is your case, write to us anyway at the address above — we will help you close what is left, and delete the account right after.
What is deleted
- Your name, city, phone number and profile photo.
- Your pets' records, with everything in them: medication, allergies, vet, photos.
- Conversations started from a profile, with no booking behind them.
- Notifications and identity verifications.
What stays, without your name on it
The law lets us keep what we are obliged to keep (GDPR art. 17(3)), and we tell you exactly what — a deletion screen that stays silent about this promises more than it can keep.
- Completed bookings and their payments. Accounting records have legal retention periods.
- Reviews you wrote about other people: they are not yours to withdraw — it would move someone else's rating.
- Messages in conversations attached to a booking — they are the record of an agreement about money.
- The consent log: it is the proof that we asked you.
Card details were never held by us, and neither was your ID document — those are with the payment processor, and are deleted under its own rules.
How long it takes
From the app, immediately. By email, usually within a few working days and at most one month from the request, as the law requires.
What we keep and for how long is set out in full in our Privacy Policy.
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