Before you book

How it works

The app is not live yet. Below is exactly what happens, step by step, from the day it launches — the same words you will read inside the app.

For pet owners

1. You look for a sitter Filter by service, city and the days you need. Every profile shows the price, the area the sitter covers and the reviews they have received. Nobody sees their address: the map shows a circle, not a pin.
2. You send the request Pick the days and the pet. When you send it, your card is held, not charged. The sitter has 24 hours to answer; if they stay silent, the request expires on its own and the hold disappears.
3. You meet first, if you want to You can ask for a short meeting beforehand, in a public place. You arrange it in the chat and it costs nothing. Your phone number never appears in the conversation.
4. The sitter accepts Only now is your card charged. Only now does the sitter see the medical notes, the allergies and the emergency contact — until then they knew the name and the breed, nothing else.
5. You get an update every day The sitter writes a note and usually sends a photo. They stay yours forever, including after the booking ends. This, in fact, is why the app exists.
6. At the end You review each other, and the reviews are revealed once you have both written — or after 14 days, if one of you stays silent. The money reaches the sitter 48 hours after the service ends, minus our 3.5% commission.

For sitters

Signing up is free and there is no subscription to pay. To appear in search you go through five steps — four of them only once.

1. You confirm your phone number You receive a code by SMS. It is the only way an owner knows there is a person behind the profile who can be called.
2. You verify your identity You photograph a photo ID and take a selfie, on our payment processor's page. The document never reaches us and is not stored anywhere at PetNanny — we only receive the verdict: yes or no.
3. You fill in your public profile A description, the services you offer and the price of each, your city and the radius you cover, and when you are available. We never ask for your address and never store it: your area starts from the city centre.
4. We read your profile Someone on the team reads it before it appears in search. If something is missing, you get the reason in writing, not a blank refusal.
5. You connect the account you get paid into Your bank details are held by the payment processor, not by us. The money for each booking leaves towards you 48 hours after the service ends, minus the 3.5% commission.