What “verified” means

Trust & safety

We are asking someone to let a stranger into their home, with their keys and their animal. This page says exactly what we check, what we do not check, and what happens when something goes wrong.

What we check

1. Identity, with an ID and a selfie Every sitter photographs a photo ID and takes a selfie, on our payment processor's page. They run the check, automatically. The document never reaches us and we store it nowhere — we only receive the verdict.
2. The phone number Through a code sent by SMS. Behind every profile there is a person who can be called.
3. The profile, read by a human Before it appears in search, the profile passes through someone on the team. This is not a formality: a profile that is not serious is rejected, with the reason written down.

What we do not check — and why we say so

A platform that suggests it has checked more than it has is more dangerous than one that checks nothing: it takes away your caution and gives you nothing in return.

• We do not verify diplomas or qualifications. We ask for no certificates and do not confirm the experience stated in a profile.
• We do not ask for a criminal record check. It is on the list for later, and when it exists it will be shown on the profile as such.
• We do not provide insurance for bookings. If damage occurs, it is settled between the parties through the reporting system, out of the booking's money.
• We do not inspect the sitter's home. Nobody from the team visits it.

What protects you during a booking

• The money stays with us. The card is held when the request is sent and charged when the sitter accepts; the amount leaves towards the sitter 48 hours after the service ends. Within that window, a reported problem stops the payment on the spot.
• Your pet's details open late. Medical notes, allergies and the emergency contact become visible only after the sitter accepts; until then they know the name, the species and the breed.
• Phone numbers are not shown. You talk inside the app until you decide otherwise.
• Reviews are double-blind. They are revealed only once both sides have written, or after 14 days. Nobody can adjust their rating after seeing the other one.
• Reviews only follow real bookings. A review cannot be written without a completed booking behind it.
• Addresses are not stored. Neither yours nor the sitter's. On the map, their area is a circle drawn from the city centre.